Shipping policy


SHIPPING TIME

We offer fast, reliable delivery on all Tousains machines to ensure you can start training as soon as possible.

Standard Shipping

  • 3–5 business days for delivery
  • Free of charge

Expedited Shipping

  • 2–3 business days for delivery
  • $9.99

Express Shipping

  • 1–2 business days for delivery
  • $19.99

 

Applies to: 3-in-1 Rowing Machine, 2-in-1 LAT Machine, Mini Elliptical Machine, and Walker MS-6s.
Shipping times are estimates and may vary slightly by location.

 

FREE SHIPPING INFORMATION:

Enjoy FREE shipping on your order to any address within the contiguous United States.

 

EXPRESS SHIPPING NOT AVAILABLE FOR THESE ADDRESSES

Exclusions Apply:

  • P.O. Box, APO, and FPO Addresses: We cannot deliver to Post Office Boxes (P.O. Boxes) or Army/Air Post Office (APO) or Fleet Post Office (FPO) addresses.
  • Non-Contiguous States & US Territories:
    • Hawaii (HI)
    • Alaska (AK)
    • Puerto Rico (PR)
    • Guam (GU)
    • U.S. Virgin Islands (VI)
    • American Samoa (AS)
    • Northern Mariana Islands (MP)

This list includes, but is not limited to, the addresses and regions mentioned above. If you are unsure whether your address qualifies for free shipping, please contact us before placing your order.

 

REGULAR HOURS OF OPERATION AND LEAD TIMES

Once an order is placed, there is a processing time of 1-2 business days. Orders placed over the weekend will start processing the next business day. Once your order is done processing, it will then be shipped and take an additional 7-9 business days for Economy Shipping depending on what state you live in( except European countries, which take 7-11 business days).

HOLIDAY SHIPPING LEAD TIMES

Due to high volume and possible unforeseen weather conditions during the holiday season (December – January), carriers may be impacted and shipping delay may occur. Please order early to receive your purchase by your desired delivery date. Please also note our holiday closures, and that processing times noted above are still in effect during the holiday season.

*Please note - Shipping options on the website checkout are estimated/displayed in business days (not to include weekends or holidays). This estimate is 'transit time' once the package leaves our facility and does not include our internal processing time of 1-2 business days.

Some items may need additional processing time (+2-3 more days) before shipping it out and will be clearly marked and identified on the product page of this special additional lead time prior to purchasing.

CARRIERS USED

Treadmills, rowing machines, LAT machines and ellipticals ship from the United States and use USPS for the delivery.

REROUTING PACKAGES

If your package has been shipped but needs an address correction, a rerouting fee of $19.00 will be incurred. This fee does not guarantee the shipment to arrive at the newly provided address*. If the shipment is unable to be delivered to the new destination, the rerouting fee can be refunded to the customer as requested in writing via email. Email us:customer@tousains.com

 

NOTE

The estimated time mentioned above is calculated starting from the day the package is dispatched from the warehouse. In most cases, the package will be delivered within the estimated time of arrival. However, the actual delivery date may be affected by flight arrangements, weather conditions, and other external factors. Please refer to the tracking information for the most accurate delivery date.

If you don't receive our Customer Service team's response for an extended period of time (24 hours on weekdays, 48 hours on weekends), please check your Contact email's Spam folder. Our emails may have been filtered incorrectly by your email server/provider.

 


SHIPPING FAQ's

What are your hours of operation?

Shipping hours of operation are Monday through Friday from 5:00 p.m. to 12:00 p.m. (PST). Our warehouse is closed during holidays and weekends. Orders placed over the weekend or holidays will be processed the next business day.

Where can I check the shipment status of my order?

You can visit your account page: click here: My Account （https://www.tousains.com/account/). You will also receive a Shipping Confirmation email with tracking information once your item is ready to ship from our warehouse.