You can view our Privacy Policy here: https://www.tousains.com/policies/privacy-policy

All TOUSAINS items have a Product Warrnty.To view the details and specifics,you can read it here:https://www.tousains.com/pages/warranty

We currently accept the following payment methods:

• Paypal
• VISA
• MASTERCARD

We are working on expanding our range of payment options in the future. If you would like to make a purchase through other channels simultaneously, please contact us, and our support team will provide you with the available options.

Currently, we only accept payments in US dollars, British pounds, and euros. The transaction amount will appear on your bank statement. In the future, we may introduce the ability to make payments in other currencies.

If you encounter any difficulties while using PayPal to complete your purchase, please ensure that your account details are up to date before making another attempt. If the problem persists, we recommend contacting PayPal for further assistance.

By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your (the visitor) local currency.

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

Assembly is required on some of our equipment. These items come packed tightly and securely from the factory and do require assembly. This is the best way for the customer to receive their item in a manner that is less likely to get damaged during shipping.

All our products come with assembly instructions within the User Manual booklet. And you can find the assembly video via this link. https://www.tousains.com/pages/assembly-guide

Firstly, take a deep breath. It's hard for major shipping carriers to deliver heavy packages across the USA perfectly every single time. We suggest opening the box and taking a look inside. The items come packaged fairly well on the inside, so just because the outside box is dinged up, doesn't mean what's inside is dinged either.

If you do encounter an issue, contact us immediately. Don't start disassembling the item and packing things back up in the box just yet. Reach out to us first and see if there's an easier solution. We carry many replacement parts and knowledgeable staff to help troubleshoot any situation. You can reach out to us through our online email us:customer@tousains.com.